In this article, I explore the essential mental tools for effectively dealing with snarky or hurtful individuals. These tools aim to disarm those who seek to emotionally manipulate you, leaving them puzzled when you don’t react as they expect.
Inspired by an email from a listener, I’ll share my own ‘communications toolbox,’ a set of strategies designed to facilitate empowering and non-confrontational conversations with negative people.
[Read more…]