It wasn’t just a “No, I can’t help you”, it was a, “Hey, we’ve been planning a project together for over a month and a half now, and I know we’re going to have a conference call about it on Sunday, but I need to bow out. I realize I’m fifty percent of the project, and that without me, you really won’t be able to finish it, at least in a short amount of time, but I gotta back out now.”
I’ll tell you, it was hard to click Send on that email. It was an email instead of a phone call because I really wanted to word my message so it conveyed all my thoughts without interruption.
In a live call or conversation, you could say one word and the entire conversation could go into an emotional spiral. Tempers can flair, and your message is never heard. The only thing that’s heard is that you are abandoning the other person, and it sounds like you don’t care about them. [Read more…]